COMPLAINTS Procedure

STAGE 1:

If unsatisfied with our service, please raise your concerns with an MUA member of staff. We aim to resolve the majority of complaints this way as quickly and efficiently as possible; ensuring complete satisfaction. 

stage 2:

However, if you are still dissatisfied with our services, we ask that you contact us by email support@mu-a.co.uk and include: your name and contact details (if you would like a follow-up regarding your complaint), the date/time and who you were with in reference to the specific event that took place, details of your complaint, and what resolution you hope to see. 

STAGE 3:

We aim to respond to and resolve any complaints within 15 working days. All communication will be given a reference number and recorded in our internal complaints log. All personal details provided will only be used in correlation with your complaint.